Returns & Refunds

Your right to cancel

If you are a consumer, you may cancel most orders within 14 days of receiving the goods under the Consumer Contracts Regulations, and return them within 14 days of telling us. Some items (for example bespoke configurations or software that has been activated) may be exempt — we’ll always make this clear before you buy.

How to start a return

1. Email hello@zivaro.co.uk or call 0333 038 9707 with your order number.
2. We’ll confirm the return address and any reference to include.
3. Pack the item securely, ideally in its original packaging, and send it back.

Condition of returned goods

Please return items in a resaleable condition with all accessories and manuals. We may reduce your refund to reflect any loss in value from handling beyond what is necessary to inspect the goods.

Faulty or incorrect items

If an item is faulty, damaged on arrival, or not what you ordered, contact us as soon as possible. Your statutory rights under the Consumer Rights Act 2015 apply, and we will arrange a repair, replacement or refund at no cost to you.

Refunds

• Refunds are made to your original payment method via Stripe, normally within 14 days of us receiving the item back (or proof of return).
• We refund the price of the goods and standard delivery. Return postage is your responsibility unless the item is faulty or incorrect.

Return postage

Unless the item is faulty or we sent the wrong item, you are responsible for the cost of returning goods. We recommend a tracked service, as returned goods remain your responsibility until they reach us.

Business customers

Where you buy as a business, the statutory consumer cancellation rights may not apply; any returns are handled under our Terms & Conditions and by agreement with us.

Contact

Need help with a return? Email hello@zivaro.co.uk or call 0333 038 9707.